Booking & Cancellation Policy
Last Updated: August 31, 2026
Our Approach
FaerilyFit strives to provide a welcoming, respectful, and supportive experience for every client. The following policies help ensure appointments run smoothly and that all clients receive the time and attention they deserve.
Booking Appointments
Fitness & Nutrition Services
All fitness and nutrition services begin with a complimentary 30-minute consultation.
The consultation allows us to:
- Discuss your goals
- Review your experience and current habits
- Answer any questions you may have
- Determine which services best fit your needs
There is no obligation to purchase additional services following the consultation.
Following the consultation, future appointments can focus on implementing your personalized plan and working toward your goals.
Esthetics Services
Esthetics appointments may be booked directly.
To ensure sufficient time is reserved, please disclose:
- Existing nail products
- Previous enhancements
- Required removals
- Nail repairs
- Desired nail art or custom designs
This helps ensure appointment times are scheduled accurately.
Mobile Services
FaerilyFit currently operates through a mobile service model.
Clients are responsible for providing:
- A safe working environment
- Adequate lighting
- A clean and appropriate space for the service being provided
- A distraction-free environment whenever possible
If a service cannot be performed safely, the appointment may be rescheduled or cancelled.
Virtual Services
Virtual consultations and coaching sessions are available for eligible fitness and nutrition services.
Clients are responsible for:
- A reliable internet connection
- A device capable of video communication
- A suitable space for participation
If technical issues occur, every reasonable effort will be made to continue or reschedule the appointment.
Appointment Lengths
Appointment lengths vary depending on the service provided.
Fitness & Nutrition
Appointment lengths will be discussed during your consultation and may vary based on your goals and support needs.
Esthetics
Appointments may range from approximately 30 minutes to 2.5 hours or longer, depending on the service.
Additional time may be required for:
- Product removal
- Repairs
- Corrective work
- Nail art
- Multiple services booked together
Nail Art & Existing Products
Nail art requires additional appointment time.
Clients are encouraged to share design ideas or inspiration photos before their appointment whenever possible.
Please inform FaerilyFit if you currently have:
- Gel products
- Overlays
- Enhancements
- Products applied by another technician
Additional appointment time or fees may apply.
Payments
FaerilyFit currently accepts:
- Cash
- Interac e-Transfer (CIBC)
Payment is due at the time of service unless other arrangements have been discussed in advance.
Receipts are available upon request.
Cancellations & Rescheduling
Life happens, and we understand that plans can change.
If you need to cancel or reschedule an appointment, please provide at least 24 hours notice whenever possible.
Providing notice allows appointment times to be offered to other clients.
Late Arrivals
Clients arriving late may have their appointment shortened to avoid impacting subsequent bookings.
If insufficient time remains to safely complete the service, the appointment may need to be rescheduled.
No-Show Appointments
Clients who do not attend a scheduled appointment and do not provide notice may be required to pre-pay future appointments or referrals.
Repeated no-shows may result in booking restrictions.
Service Refunds
Because services involve reserved appointment time and personalized care, refunds may not be available once a service has been completed.
If you have concerns about a service received, please contact FaerilyFit as soon as possible so that an appropriate resolution can be discussed.
Repairs & Corrections
Complimentary repairs apply only to work originally completed by FaerilyFit and may be subject to reasonable time limits.
Repairs or corrections involving products applied by another technician cannot be guaranteed and may incur additional fees.
Changes to This Policy
FaerilyFit may update this policy periodically to reflect changes in services, procedures, or business practices.
The most current version will always be available on the website.
Contact Us
Questions about booking or appointment policies can be directed to:
FaerilyFit
Email: [email protected]
Phone: (249)215-8903
Website: https://www.faerilyfit.com
Disclaimer
FaerilyFit provides fitness, nutrition, wellness, and esthetic services intended to support education, self-care, and personal wellbeing.
Recommendations and guidance are not medical advice and should not be used as a substitute for professional medical assessment, diagnosis, or treatment.
Clients are responsible for communicating any relevant health conditions, injuries, allergies, sensitivities, medications, or other factors that may impact their participation in services.
Participation in services is voluntary, and clients are encouraged to seek advice from a qualified healthcare professional when appropriate.